Reference

afabola Terms & Conditions in Plain English

These afabola Terms & Conditions set the rules for every account we open, from your first DANA deposit to a QRIS withdrawal request.

One account per personWallet clauses for DANA, OVO, GoPay, QRISRegional access wordingPhone verification first
afabola afabola Terms & Conditions in Plain English
SUPPORT PATHS

Where to Send a Terms Question

Terms questions reach us fastest on live chat, staffed 08:00 to 23:00 WIB daily, public holidays included.

Live chat desk Open chat from any page for wording questions, wallet status checks or a clause…
Policy email Write to our terms desk for retention, cookie or data questions.
Cashier hand-off If a DANA, OVO, GoPay or QRIS payment stalls, our cashier team takes the…
ACCOUNT SAFEGUARDS

How afabola Handles Account Data and Policy Requests

Our terms sit alongside how we run your account. Passwords are stored hashed, sessions time out on shared devices, and we ask for phone verification before you reach…

Phone verification

Before your first lobby visit we confirm the phone number you registered, which blocks anyone else from opening a session…

Password storage

Your password is kept hashed and never shown to staff.

Cookie records

Cookies hold your language choice, wallet selection and session token.

Record retention

We retain account and payment records for the period the terms and Indonesian tax rules require, then delete them.

Data requests

Want a copy of your account data, or a correction to your name or number?

Clause changes

When we update a clause, the new wording goes live on this page with the effective date.

What You Ask Us About These Terms

These are the questions our chat desk fields most often about the terms themselves — the wording, the wallet clauses and what you can request. Each answer points to the section of this page or the support route that resolves it. If yours is not here, send it through live chat between 08:00 and 23:00 WIB.

A few clauses do — access and eligibility depend on local law, so some wording reads differently by region. The account, wallet and verification sections apply to every holder without change.

Clauses cover DANA, OVO, GoPay and QRIS deposits, bank transfer and virtual account entries through BCA, BRI, Mandiri and BNI, plus how withdrawals are verified and how long wallet records stay on file.

No — one account per person is a core clause. Duplicate sign-ups are merged or closed, and any wallet balance attached to the duplicate is moved to your verified account after we confirm your phone number.

Email our policy desk or open live chat from the lobby, quote the number or email on your account, and tell us what needs correcting. We verify identity first, then confirm the change, usually within one working day.

We keep it for the retention period the terms and local tax rules require, then delete it. You can ask for a summary of what is still held, or ask us to close the account fully.

Yes — the terms describe the cookies we set for language, wallet selection and session security. Blocking them still lets you sign in, but the lobby will not remember your filters or your last payment rail.

This page carries the current wording and the effective date shown beside each section. Material changes also appear in your account messages before they affect a wallet transaction, so nothing lands without notice.